Work Request

Work Control personnel expedite work requests and coordinate with the Building Maintenance Shops to determine scheduling and priority levels, after assisting campus customers to identify, clarify and document their requests and issues.

Facilities Management uses ReADY, a customer request portal for faculty, staff, andstudents to report maintenance issues and to request services.

ReADY is a user-friendly application which runs on all smart phones, tablets, and computers.

ReADY allows all campus users to request services, using an easy-to-follow system of tiles and dropdown selections. Based upon your affiliation as a faculty/staff, commuter student, or residential student, you will see a customized set of tiles to report issues and request services for buildings, grounds, roadways, and other infrastructure.

Access ReADY via this link using your UMBC email and password:


Customers will receive email notifications and be able to monitor status of requests by clicking on Process or Notifications in ReADY.

(For current AiM Users, ReADY replaces the AiM work order request process. The AiM interface for requests has been disabled.


A ReADY user guide and additional information is available here:

ReADY Request User Guide

ReADY Request Video Tutorial

Chargeable Services FY23

For assistance, contact the Work Control office at 410-455-2550.