Work Request


Work Control personnel expedite work requests and coordinate with the Building Maintenance Shops to determine scheduling and priority levels, after assisting campus customers to identify, clarify and document their requests and issues.

For registered campus users, go to the AiM login page to place a customer request. Instructions can be found below. If you are a campus user and need an AiM login user ID and password, please have the head or chair of your department e-mail the AiM Administrator, John Savage (  In the e-mail request, please include the user’s full name, e-mail address, department, building, room number, and extension. This is required because AiM users are allowed to request chargeable services. Please contact Work Control at 410-455-2550 for any AiM PROCESS-related issues, or John Savage at 410-455-3024 for any AiM PASSWORD or ERROR MESSAGE issues.


For non-registered users, contact the Work Control office at 410-455-2550.


Instructions for creating a Work Request through the AiM login page.

Click Here to navigate to AiM login page

Enter your User ID and Password and click the Login button. Upon Login your WorkDesk will be displayed.

In the Quick Links Block, click on “Enter Customer Requests”. The Customer Request Screen will appear, click on the “New” (Blank page icon) to enter a new customer request.

Your information should automatically populate in the Organization Block and Location Block.

Type your request in the “Description” box, highlighted in red, and include: Work Requested, Building Name, Room Number, and Fund Source (If not using your regular account).

If applicable, enter a “Desired Date” (You can click on the Calendar icon for assistance).

IMPORTANT: Click the Save icon (Disk icon)

You can track the status of your work order through AiM. After the Login takes you to the WorkDesk click either the MY CUSTOMER REQUESTS or the MY DEPARTMENT REQUESTS under Personal Query Listing. AiM will display a list of Work Orders by Transaction Number, with their description and additional useful information.